Frequently Asked Questions

Find answers to general website questions and product-series-specific questions in one place.

General FAQ

How do I choose the correct LED display module?

Select the module by application environment, viewing distance and installation structure. Indoor displays prioritize image detail and finer pixel pitches. Outdoor displays require high brightness and weather protection. Rigid modules are used for flat displays, while flexible modules are used for curved and creative installations. The module size, resolution, voltage, scan mode and control system must match the display design.

Does the same module size and pixel pitch guarantee compatibility?

No. Matching the module size and pixel pitch alone does not guarantee compatibility. The resolution, scan mode, driver IC, HUB interface, connector position, mounting points, voltage and control-system configuration must also match. A replacement module must be mechanically, electrically and logically compatible with the existing display.

Why should spare LED modules be ordered with the original batch?

LED modules from the same production batch provide the best consistency in LED color, brightness, driver IC, PCB design and calibration data. Modules supplied from another batch can produce visible color or brightness differences when installed in the same display. Ordering spare modules with the original display reduces this replacement risk.

Are LED modules and components inspected before shipment?

Yes. Products are checked for appearance, model and quantity before packing. LED modules are powered on and inspected for display performance, including visible dead pixels, color abnormalities and connection issues. Project orders are also checked against the confirmed specifications and component list before shipment.

What are the handling times for LED module orders?

Handling time begins after the product configuration, order quantity, payment and technical requirements are confirmed.


  • 1–3 business days: PO-S in-stock, sample and standard-pack options; POF-S and POF-SR stocked configurations.

  • 3–5 business days: PI-S, PI-G, PIF-S and PIF-G Series; PO-G and PO-SR in-stock, sample and standard-pack options.

  • 7–15 business days: PO-S orders of 100 pieces or more; PO-SR 192×192mm orders of 100 pieces or more; PO-GR Series.

  • 15–20 business days: PI-GI, PI-C and PIF-C Series.

  • 15–25 business days: PO-SD and PO-GD Series.

  • 18–30 business days: POF-S P6.67, P8 and P10 configurations with a 200-piece minimum order quantity.

Handling time covers order preparation, inspection, testing and packing before shipment. It does not include international shipping or customs clearance.

What international shipping options are available, and is DDP included?

PrimeLEDModules provides DDP international shipping to supported destinations. The confirmed DDP shipping charge includes international freight, import duties and applicable import taxes, so the shipment is delivered to the specified address without separate duty payment by the buyer.


  • Express delivery: Estimated transit time is 5–9 business days.

  • Standard delivery: Estimated transit time is 9–18 business days.

  • Project logistics: Shipping arrangements and delivery schedules are prepared according to the order volume, destination and project requirements.

Shipping fees are calculated separately according to the destination, package dimensions, total weight and selected delivery method; they are not included in the listed product price.

For remote areas or destinations outside DDP service coverage, the available shipping terms and any buyer-paid destination charges are confirmed before payment.

Transit time begins after the order has been prepared and shipped. It does not include product handling time or additional time caused by customs inspections, local delivery restrictions or unsuccessful delivery attempts.

Indoor Flexible Modules

What are the differences between PIF-S, PIF-G, and PIF-C indoor flexible LED modules?

PIF-S modules use standard flexible SMD technology and are a practical choice for general curved indoor displays where mature performance, flexible configuration, and project cost are important. PIF-G modules combine flexible SMD LEDs with a GOB protective surface layer, providing improved resistance to accidental contact, dust, static exposure, and routine handling.

PIF-C modules use flexible COB technology and are designed for fine-pitch and ultra-fine-pitch applications requiring higher pixel density, strong contrast, close-viewing detail, and premium visual performance. The appropriate platform should be selected according to pixel pitch, viewing distance, protection requirements, curvature, supporting structure, and project budget.

Which pixel pitches and module sizes are available in the PIF Series?

The PIF Series currently covers pixel pitches from P0.9375 to P4. Available module formats include 240×120mm, 256×128mm, 320×160mm, and 300×168.75mm.

Smaller pixel pitches provide higher pixel density and finer image detail for close-viewing applications, while larger pixel pitches provide practical coverage and better cost efficiency for larger indoor displays. Module size should be selected according to the screen dimensions, required native resolution, curvature, supporting structure, installation layout, and maintenance method rather than pixel pitch alone.

Can PIF Series modules be used for curved, cylindrical, and custom-shaped LED displays?

Yes. PIF Series modules can be used for compatible concave, convex, cylindrical, wave-shaped, ribbon-style, and other custom indoor LED structures.

However, the allowable bending direction, bending angle, and minimum installation diameter vary by module model, pixel pitch, PCB design, and rear housing. Flexible modules must be installed on an accurately engineered support structure with suitable curvature, flatness, magnetic attachment, load capacity, ventilation, grounding, cable routing, and maintenance access. Confirm the model-specific curvature requirements before designing or manufacturing the structure.

Can PIF Series modules replace or be mixed with existing flexible LED modules?

Matching the module size and pixel pitch does not guarantee direct compatibility with an existing flexible LED display. Before replacement, expansion, or mixed installation, confirm the mounting structure, magnet layout, bending direction, signal interface and pinout, scan rate, driver IC, DC power connector and polarity, receiving-card configuration, firmware, and calibration data.

Modules from different manufacturers, product models, technology platforms, or production batches should not be mixed unless their mechanical, electrical, signal, control, and calibration compatibility has been verified. For consistent brightness and color performance, modules installed within the same screen should use the same product configuration and production batch whenever possible.

Do PIF Series modules support magnetic front-service installation?

Most PIF Series modules use magnetic mounting and can support front-access installation and maintenance on compatible engineered structures. This can simplify module positioning, removal, replacement, and maintenance in curved installations or locations with limited rear access.

However, magnetic mounting does not mean that the modules can be installed without structural support. The actual installation and maintenance method depends on the module model, magnet layout, supporting frame, cable routing, removal clearance, and overall display design. Confirm the complete mechanical and electrical structure before installation.

Outdoor Flexible Modules

Can POF Series flexible LED modules be used for long-term outdoor installations?

Yes, POF Series modules are designed for outdoor LED display projects, but the protection configuration varies by model. POF-S models use an all-in-one silicone flexible structure with the module-level protection stated on each product page. POF-SR models provide IP65-rated front protection and IP54-rated rear-cover protection, so the rear side should not remain openly exposed to long-term rain or water ingress.

The module’s IP rating does not automatically define the protection rating of the completed display. Long-term outdoor reliability also depends on the supporting frame or enclosure, module seams, connectors, cable entries, drainage, ventilation, grounding, lightning protection, power equipment, and installation workmanship. Always confirm the selected model and complete system design for the intended environment.

What are the main differences and advantages of POF-S and POF-SR outdoor flexible LED modules?

POF-S modules use an all-in-one silicone flexible back structure with magnetic alignment and M3 mechanical fixing. They are available in pixel pitches from P2.5 to P10 and support a broad range of curved outdoor displays, including detailed architectural features and larger-format advertising installations.

POF-SR modules combine a flexible PCB, silicone bottom case, protective rear cover, magnetic positioning, front installation, and front-service maintenance. They are available in P2.5, P3.076, and P4, with IP65-rated front protection and IP54-rated rear-cover protection.

Both platforms support controlled curved structures, but their protection ratings, brightness, LED packages, fixing methods, bending limits, service configurations, and minimum order quantities vary by model. Selection should be based on the project structure and the corresponding product specification.

Are POF Series modules compatible with mainstream LED display control systems?

POF Series modules can be integrated with compatible LED display control systems, but compatibility cannot be determined from the HUB75 interface or module dimensions alone. The data interface and pinout, scan rate, driver IC, receiving-card loading capacity, firmware, configuration file, signal routing, power connection, and calibration data must all be confirmed.

Before replacing modules or integrating them into an existing display, provide the receiving-card model, original configuration file, module label, PCB markings, connector photographs, scan configuration, and relevant system information for review. Modules from different models, manufacturers, configurations, or production batches should not be mixed unless mechanical, electrical, control, and calibration compatibility has been fully verified.

Can POF Series modules bend inward and outward for concave and convex displays?

Concave or convex bending availability depends on the selected model, flexible PCB design, rear structure, permitted bending direction, included-angle definition, and minimum installation radius. A module should not be assumed to support bending equally in both directions.

Do not fold, twist, reverse-bend, sharply bend, or repeatedly flex a module unless the corresponding product specification explicitly permits it. The supporting frame should be fabricated to the required curvature before installation so the modules are not forced beyond their documented limit. Contact us with the required curve, screen dimensions, or cylinder diameter before finalizing the structure.

What applications and installation conditions are suitable for POF Series modules?

POF Series modules are suitable for engineered outdoor curved and cylindrical displays, media façades, architectural LED features, outdoor advertising screens, branded installations, public information displays, and other concave, convex, wave-shaped, or custom structures within the selected model’s documented limits.

Temporary outdoor event installations require suitable rain protection, wind-load resistance, structural reinforcement, grounding, drainage, protected electrical equipment, and safe service access. POF-SR models have IP54-rated rear-cover protection and should not be treated as suitable for unrestricted, permanently exposed rear-side installation without additional enclosure protection.

For elevated, overhead, façade, or publicly accessible installations, magnets should be used only for positioning and alignment. Project-appropriate mechanical fixing, safety restraints, and anti-fall measures must be incorporated into the engineered support structure.

Indoor LED Modules

What are the differences between PI-S, PI-G, PI-GI, and PI-C?

The PI Series includes four indoor LED module platforms. PI-S uses conventional SMD technology and offers a practical balance of image quality, serviceability, and project cost. PI-G adds GOB surface protection to improve resistance to accidental impact, dust, static contact, and routine handling. PI-GI combines three 320×160mm GOB modules into one factory-integrated 320×480mm unit with a power supply, receiving card, daisy-chain cables, and mounting magnets for faster installation. PI-C uses Flip-Chip COB technology for higher contrast, improved surface uniformity, and premium close-viewing performance.

Can PI Series modules be purchased individually?

Selected PI-S and PI-G models are available as 1-piece sample packs for evaluation and replacement checks, with larger pack options available for project procurement. PI-GI and PI-C models are primarily supplied for bulk and project orders and may require a minimum order quantity. Available package quantities vary by model, so please check the product page or contact us before ordering. For replacement projects, compatibility and production-batch consistency should be confirmed before purchase.

Are PI Series modules compatible with existing LED cabinets?

Not necessarily. Matching the module size and pixel pitch alone does not guarantee compatibility. Cabinet dimensions, mounting points, magnet positions, power and signal connectors, scan configuration, driver ICs, receiving-card settings, calibration data, and production batch must also be checked. Before replacing modules or expanding an existing screen, please contact us with photos of the existing module and cabinet, the module label, control-system information, connector details, and the required quantity.

What is the difference between standard and integrated PI Series modules?

PI-S, PI-G, and PI-C are standard individual LED modules designed for integration with compatible cabinets, power supplies, receiving cards, and control systems. PI-GI is a factory-integrated 320×480mm GOB module assembled from three 320×160mm display sections and supplied with an integrated power supply, receiving card, daisy-chain cables, and mounting magnets. This reduces on-site wiring and assembly work, but a sending controller, supporting structure, power distribution, and project-specific cabling may still be required to build a complete LED display.

Which PI Series module is best for close-viewing applications?

For close-viewing applications, begin with P2.0 or a smaller pixel pitch, such as P1.86, P1.53, or P1.25. PI-C is recommended for premium projects that prioritize high contrast, surface uniformity, and fine image detail. PI-G is suitable when close-viewing performance and additional surface protection are both important. PI-S is a cost-effective option for projects requiring fine pixel pitches with conventional SMD serviceability. The final choice should also consider viewing distance, content type, ambient lighting, camera use, installation structure, and budget.

Outdoor LED Display Modules

What are the differences between the PO-S, PO-G, PO-SR, PO-SD, and PO-GD Series?

The PO-S Series includes standard outdoor SMD modules for general fixed outdoor LED displays. The PO-G Series uses GOB-protected SMD technology to improve protection of the LED-facing surface. The PO-SR Series features an integrated rear-cover structure with IP65 front and IP54 rear protection and supports front and rear service. The PO-SD Series uses a double-sided IP65-rated structure with front-service access, while the PO-GD Series is designed for fine-pitch, high-density outdoor display applications. The most suitable series depends on pixel pitch, viewing distance, cabinet structure, protection requirements, and maintenance access.

Can PO Series outdoor LED modules operate in rain, snow, and dusty environments?

PO Series modules are designed for outdoor applications, but protection ratings vary by model. Available structures include IP65-rated standard modules, IP65 front and IP54 rear-cover modules, and double-sided IP65-rated modules. A module-level IP rating does not automatically determine the protection level of the completed LED display. The cabinet, seals, connectors, cable entries, drainage, ventilation, grounding, and installation workmanship must also be properly designed for the operating environment.

How do I choose the correct pixel pitch and brightness for an outdoor LED display?

A smaller pixel pitch provides higher pixel density and better image detail at closer viewing distances, while a larger pixel pitch is generally more economical for larger screens viewed from farther away. P1.53–P3 models are suitable for close-viewing outdoor information and commercial displays, while P4–P16 models are commonly selected for signage, façades, highways, stadiums, and large-format billboards. Required brightness depends on screen orientation, ambient light, installation location, viewing distance, and operating schedule. Always confirm the specifications of the selected model before ordering.

Can PO Series modules directly replace modules in an existing outdoor LED display?

Not necessarily. Matching the module size and pixel pitch does not guarantee direct compatibility. Before replacement or expansion, confirm the cabinet opening, mounting points, screw or magnet positions, module thickness, power connector and polarity, data-interface type and pinout, scan configuration, driver IC, receiving-card settings, firmware, and calibration data. For the best brightness and color consistency, replacement modules should use the same confirmed configuration and, whenever possible, the same production batch as the existing screen.

Do PO Series modules support front service, remote content updates, and automatic brightness control?

Service access depends on the selected product. PO Series options include rear-service, front-service, and combined front-and-rear-service structures. Remote content updates, playback scheduling, system monitoring, and automatic brightness adjustment are functions of the complete LED display control system rather than the LED module alone. These functions require compatible receiving cards, controllers, communication hardware, sensors, software, and system configuration.

Small Pixel Pitch Modules

What is a small pixel pitch LED module and how does it differ from regular LED modules?

A small pixel pitch LED module has a very short distance between individual pixels (typically under 2.5 mm), resulting in a higher pixel density and finer image detail than standard modules. This makes it ideal for close-range viewing with smooth, high-resolution visuals.

Are small pixel modules suitable for close-range viewing environments like meeting rooms or control centers?

Yes. Their fine pixel pitch and high resolution make small pixel modules ideal for close-range viewing environments such as meeting rooms, control rooms, or broadcast studios.

Can small pixel pitch modules support high-resolution displays like 4K or 8K?

Yes. With high pixel density, small pixel pitch modules can achieve high or ultra-high resolutions such as 4K and even 8K in compact display sizes.

Are small pixel modules compatible with common LED control systems?

Yes. Fine pixel pitch LED modules are typically compatible with mainstream LED controllers and support common video input formats for easy system integration.

Can small pixel modules be seamlessly tiled into large screens?

Yes. Due to precise manufacturing and design, fine pixel modules can be tightly tiled with minimal visual seams, enabling large-area high-resolution displays.

NovaStar LED Display Control Systems

Can NovaStar control systems handle 4K or higher resolution video?

Yes. High-end NovaStar controllers such as the NovaStar VX1000 or TU4K Pro support 4K and higher pixel loading with HDR, making them suitable for large-scale high-resolution LED walls.

How do NovaStar control systems connect with LED displays?

The controller sends video signals to receiving cards via sender boxes (such as MCTRL series), and the receiving cards drive the LED modules. Common connection interfaces include HUB75 and Ethernet.

Can NovaStar control systems support remote management?

Yes. With Nova Cloud or related software, NovaStar systems can support remote content updates, preview, and monitoring—ideal for distributed installations.

What is the difference between a receiving card and a sending card in NovaStar systems?

The sending card receives video input and transmits it to the receiving cards, which then send the data to the LED modules to display the image. Both are required for full LED display control.

What advantages do the A-series receiving cards (A5s Plus, A8s-N, A10s Plus-N) have?

A-series cards feature HDR optimization, high-load capacity, and support for advanced functions like calibration, smart module management, and 5G transmission readiness.

ColorLight LED Display Control Systems

Do larger LED screens require more powerful Colorlight controllers? What should be considered when choosing one?

Yes. When choosing a controller, consider the total pixel count, resolution, and screen layout. Larger or high-resolution screens need controllers with higher pixel loading capacity to ensure stable performance and support for multiple inputs and screen splicing.

What video input interfaces do Colorlight controllers typically support?

Colorlight controllers typically support interface inputs like HDMI, DVI, and SDI, and some also support USB or network inputs, making them compatible with computers, media players, and cameras.

How do Colorlight controllers connect to receiving cards to drive the LED display?

The controller (or sending box) transmits processed video data via network cable or fiber optic to the receiving card, which then distributes it to LED modules, ensuring stable long-distance transmission and display.

Can the Colorlight control system support remote monitoring and content updates?

Yes. With Colorlight Cloud or compatible software, users can remotely monitor display status (temperature, voltage, signal strength) and push content updates, making central management easier.

Does the Colorlight control system support multi-screen splicing?

Yes. Combined with receiving cards, Colorlight controllers support multi-screen splicing, segmented display, and expanded layouts, suitable for large video walls and custom display configurations.

Mooncell LED Display Control Systems

Can Mooncell control systems support irregular or creative shaped LED displays?

Yes. Mooncell systems support irregular screen structures, allowing module-level cropping and pixel extraction for seamless display on irregular shapes like circles, rings, or custom designs.

Does the Mooncell control system support remote monitoring and content scheduling?

Yes. Using dedicated software or cloud platforms, remote monitoring and display content scheduling/updates are supported, helping centralized management of distributed screens.

What roles do the receiving card and sending/controller play in a Mooncell system?

The controller (e.g., Mooncell MVB10 2-in-1 LED Screen Video Controller) receives and processes input signals into display-ready data, while the receiving card (e.g., Mooncell A708 Receiving Card) takes that data and drives the LED modules. Both are required for the LED screen to operate.

What is the difference between synchronous and asynchronous control in Mooncell systems?

Synchronous control displays content in real time, ideal for live video and large LED displays. Asynchronous control downloads content to the controller before playback, suitable for non-real-time ad loops or scheduled playback. Both are supported by Mooncell systems.

Does the Mooncell system require dedicated software for setup?

Yes. Mooncell offers dedicated setup and calibration software, such as AutoLED, for screen configuration, splicing adjustment, brightness and color calibration, and content import.

Huidu LED Display Control Systems

What playback modes are supported by Huidu control systems?

Huidu supports asynchronous playback (offline via USB/embedded storage) and cloud-scheduled playback, making it ideal for timed loops and remote content updates.

What should be considered when choosing a Huidu controller model?

Key factors include screen resolution, total pixel count, and content demands. Smaller displays may be fine with lower-capacity models like A3L, while larger or more complex screens benefit from higher-capacity models such as A5L or A6L.

Can Huidu LED systems support remote content management?

Yes. With Huidu’s cloud platform (e.g., XiaoHui Cloud) or software tools, users can remotely update content, schedule playback, and monitor device status, improving centralized management efficiency.

Does Huidu support synchronized display on multiple screens?

Yes. Huidu supports multi-screen synchronized playback, allowing the same or coordinated content to display across multiple screens for enhanced visual impact.

What types of LED projects are Huidu control systems best suited for?

Huidu control systems are versatile and suitable for commercial advertising screens, corporate information displays, retail signage, outdoor billboards, and both standalone and multi-screen deployments.

LED Receiving Cards

How many LED modules can one receiving card control?

The number of LED modules controlled by a receiving card depends on its pixel loading capacity. Typical receiving cards support around 256×256 to 512×512 pixels, which usually corresponds to multiple LED modules within a cabinet. Larger LED walls often use multiple receiving cards working together to control different sections of the screen.

What is the difference between a sending card and a receiving card?

A sending card is installed in the control computer or video processor and transmits video data to the LED display. The receiving card, installed inside each cabinet, receives that data and converts it into signals that drive the LED pixels. Together they form the core communication system of an LED display.

How do I choose the right LED receiving card for my LED screen?

When selecting a receiving card, consider these key factors:

  • Maximum pixel loading capacity
  • Compatibility with LED control systems (NovaStar, Colorlight, Huidu, etc.)
  • Number of RGB data groups or HUB ports
  • Supported scan modes and driver IC types
  • Refresh rate and grayscale performance

Choosing a card that matches your module specifications ensures stable performance and optimal image quality.

Can LED receiving cards support different scan modes?

Yes. Most modern LED receiving cards support multiple scan modes such as static, 1/8 scan, 1/16 scan, or even higher scan ratios, allowing them to work with different LED module designs and driver ICs.

What applications use LED receiving cards?

LED receiving cards are widely used in various LED display installations, including:

  • Indoor LED video walls
  • Outdoor advertising billboards
  • Stage and rental LED screens
  • Retail digital signage
  • Control room display walls

These cards ensure accurate signal processing and stable image output across all LED panels.

Sending Cards & Boxes

What key factors should be considered when selecting a sending card or sending box?

Key factors include maximum pixel capacity, interface types, supported input formats (HDMI/DVI/DP/SDI, etc.), and compatibility with the control system, ensuring the model meets the display’s resolution and refresh requirements.

Can sending cards/sending boxes affect the display’s refresh rate?

Yes. The processing capabilities of the sending card influence signal transmission. High-performance sending cards support higher refresh rates and more stable dynamic output, reducing flicker and dropped frames.

Do sending cards or sending boxes support hot swapping?

Most sending cards do not support hot swapping. Power should be off before inserting or removing cards to prevent damage or instability. Sending boxes may vary by design—refer to the manufacturer’s documentation.

What input signals do sending cards/sending boxes typically support?

Most sending cards support mainstream inputs such as HDMI, DVI, DisplayPort (DP), SDI, etc., and can receive signals from computers, media players, cameras, or image processors.

What key factors should be prioritized when selecting an LED sending card or sending box?

When selecting a sending card or sending box, consider the LED screen pixel requirements, input signal types, control system brand, and interface compatibility. High-performance sending cards also help improve refresh rate and dynamic image performance.

LED Video Processors

What role does an LED video processor play in the LED display system?

An LED video processor receives multiple signal sources (such as HDMI, DP, SDI, VGA), performs image scaling, splicing, and signal optimization, and outputs to the sending card/controller. This ensures the video matches the LED display’s resolution and layout.

What types of input signals are video processors typically compatible with?

Modern video processors typically support mainstream inputs such as HDMI, DisplayPort (DP), SDI, DVI, and VGA, and are compatible with signals from computers, media players, and cameras.

How should screen resolution influence the choice of a video processor?

Screen resolution determines the number of pixels the video processor must handle. When selecting, ensure the processor’s maximum output capability is equal to or greater than the display’s resolution to prevent downsampling or distortion.

Can the video processor affect the display’s refresh rate?

Yes. High-performance video processors better handle high-speed signals and high refresh rate outputs, reducing lag or flicker and enabling smooth dynamic visuals.

What installation details should be considered for video processors?

Ensure that the processor’s connections to the signal source, sending card, and display are secure, interfaces match correctly, and avoid long unamplified signal runs that can degrade quality. Also ensure stable power and proper cooling.

MEAN WELL Power Supplies

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RD Series Power Supplies

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Other Compatible Power Supplies

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LED Module Accessories

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