info@primeledmodules.com
Last updated: October 6, 2026
At PrimeLEDModules, we want every customer to be satisfied with their purchase. Most eligible products may be returned within 60 days after delivery, subject to the conditions below.
You may request a return within 60 days from the date your order is delivered. All returns must be approved in advance.
Before returning any product, please contact us at info@primeledmodules.com with your order number, the product you wish to return, and the reason for the return.
Please do not send products back without prior authorization. Unauthorized returns may be refused or delayed.
To be eligible for a standard return, products should generally:
If returned products are incomplete, damaged, or require repackaging due to reasons not caused by us, a restocking fee of up to 15% may apply.
COD (Cash on Delivery) and freight-collect returns are not accepted unless specifically agreed by us in advance.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide your order details together with relevant photos, videos, or test information where appropriate.
After verification, we may arrange a replacement, repair, partial refund, full refund, or another appropriate solution depending on the circumstances.
Where the return is caused by our error or a verified product defect, we will reasonably cover the applicable return shipping cost.
Eligible products may be exchanged within the 60-day return period. Please contact us before returning the original item so we can confirm product availability and the applicable shipping arrangements.
For exchanges requested for reasons not caused by us, the customer is generally responsible for the related return and reshipping costs.
The following products may not be eligible for standard returns:
This does not affect your rights where a product is defective, damaged, incorrectly supplied, or where applicable law provides otherwise.
Once the returned product has been received and inspected, we will notify you of the return result.
Approved refunds will normally be issued to the original payment method within 5–7 business days after approval. Your bank, card issuer, PayPal, or payment provider may require additional time to post the refund to your account.
Original shipping charges are generally non-refundable unless the return results from our error, a verified defect, or otherwise required by applicable law.
For standard returns that are not caused by product defects or our error, customers are responsible for return shipping costs and for ensuring that the products are safely returned to the address provided by our support team.
We recommend using a trackable shipping service for returned products.
For international orders, customers may be responsible for return shipping, customs clearance, duties, taxes, brokerage fees, or other charges associated with returning the products, unless the return is caused by our error or a verified defect.
Because return procedures may vary by country or region, please contact us before sending an international return.
Wholesale, large-volume, customized, project, or other B2B orders may be subject to separately agreed return and cancellation terms stated in a quotation, proforma invoice, purchase order, contract, or other written agreement.
Where separate written terms apply, those terms will take precedence over this general policy to the extent permitted by applicable law.
PrimeLEDModules
Operating Entity: Shenzhen Huake Light Electronics Co., Ltd.
Email: info@primeledmodules.com
Phone: +86-150-7315-3631