Privacy policy

Last updated: October 6, 2026

PrimeLEDModules is operated by Shenzhen Huake Light Electronics Co., Ltd. ("PrimeLEDModules", "we", "us", or "our").

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase from, submit an inquiry through, or otherwise interact with PrimeLEDModules.com and our related services (collectively, the "Services").

Our online store is powered by Shopify, which provides the ecommerce platform used to deliver certain Services.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact information: name, billing address, shipping address, phone number, and email address.
• Payment and transaction information: payment method, transaction details, payment confirmation, and other information necessary to process transactions.
• Account information: username, password, preferences, and account settings where applicable.
• Order and inquiry information: products viewed, purchased, returned, exchanged, quoted, or discussed with our team.
• Communications: information provided when contacting us for product support, quotations, wholesale inquiries, technical assistance, or customer service.
• Device and technical information: IP address, browser type, device information, network information, cookies, and similar identifiers.
• Usage information: information about how you browse and interact with our website.

2. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, request a quotation, create an account, or contact us.
• Automatically when you browse or use our website.
• Through cookies and similar technologies.
• From Shopify and other service providers supporting our ecommerce operations.
• From payment processors, logistics providers, business partners, and other third parties where permitted by law.

3. How We Use Personal Information

We may use your personal information to:

• Process and fulfill orders.
• Prepare quotations and respond to wholesale or project inquiries.
• Process payments, refunds, returns, and exchanges.
• Arrange shipping, delivery, customs clearance, and order tracking.
• Provide technical support and product selection assistance.
• Maintain customer accounts and transaction records.
• Improve our products, website, and Services.
• Send service-related and order-related communications.
• Send marketing communications where permitted by applicable law.
• Detect fraud, misuse, security threats, and unlawful activity.
• Comply with legal, tax, regulatory, and contractual obligations.

4. Payment Processing

Payments may be processed through Shopify Payments, PayPal, or other payment service providers made available through our website.

Payment information may be processed directly by these providers, and we may not directly receive or store complete payment card information.

Certain ecommerce, payment, or international commercial services may be supported by HUAKE LIMITED, Hong Kong, where applicable.

Payment providers process personal information according to their own privacy policies, security requirements, and legal obligations.

5. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to provide the Services and operate our business, including:

• Shopify, which hosts and supports our ecommerce platform.
• Payment processors, including Shopify Payments, PayPal, and other payment providers.
• Shipping and logistics providers for fulfillment, customs clearance, and delivery.
• IT, cloud, analytics, and security providers supporting our systems and website.
• Marketing and advertising partners where permitted by applicable law.
• Affiliated or supporting companies, including HUAKE LIMITED where necessary for ecommerce, payment, commercial, or operational support.
• Government authorities, regulators, courts, law enforcement agencies, or other parties where disclosure is required by law.

6. Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes certain personal information about your access to and use of the Services in order to provide, secure, and improve its ecommerce platform and related services.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers in countries other than the country where you reside.

Shopify may also process certain information independently for platform, security, analytics, personalization, or advertising purposes.

For more information, please refer to Shopify's applicable privacy policies and privacy portal.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud, and support marketing and advertising activities.

Depending on your location, you may be able to manage certain cookie preferences through website privacy controls or your browser settings.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to send promotional or marketing communications.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

Even if you opt out of marketing messages, we may still send non-promotional communications relating to orders, quotations, customer service, or account activity.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, software platforms, social media services, logistics providers, or other external services.

We are not responsible for the privacy, security, content, or practices of third-party services. We recommend reviewing their privacy policies before providing personal information.

10. Children's Privacy

Our Services are not intended for children below the applicable age of majority, and we do not knowingly collect personal information from children where prohibited by law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders and provide customer support.
• Maintain transaction and customer records.
• Support quotations, wholesale orders, and project relationships.
• Meet legal, tax, accounting, and regulatory obligations.
• Resolve disputes and enforce agreements.
• Prevent fraud and protect our business.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information.
• The right to request portability of certain personal information.
• The right to object to or restrict certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of certain targeted advertising or sharing where applicable.

These rights may be subject to exceptions and limitations under applicable law. We may need to verify your identity before processing certain requests.

14. European Economic Area and United Kingdom

If you reside in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws, including rights relating to access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may also have the right to lodge a complaint with your local data protection authority.

15. International Data Transfers

Because we operate internationally and use providers such as Shopify, payment processors, logistics providers, and cloud service providers, personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Where required by applicable law, appropriate safeguards or recognized legal mechanisms will be used for international data transfers.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

The updated version will be published on this website with a revised "Last updated" date.

17. Data Controller

For purposes of applicable data protection laws, the operator and primary data controller of PrimeLEDModules is:

Shenzhen Huake Light Electronics Co., Ltd.

HUAKE LIMITED may act as an ecommerce, payment, or commercial support entity where applicable, but is not identified as the primary data controller of PrimeLEDModules under this Privacy Policy.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

PrimeLEDModules
Operating Entity: Shenzhen Huake Light Electronics Co., Ltd.
Email: info@primeledmodules.com
Phone: +86-150-7315-3631

Address:
1#, Chaxi Sanwei Industrial Zone, Gushu, Xixiang,
Bao'an District, Shenzhen, Guangdong, China 518126