info@primeledmodules.com
Last updated: October 6, 2026
PrimeLEDModules ships LED display modules, components, and related products to customers worldwide. Shipping methods, costs, and delivery times vary depending on the destination, product type, order quantity, weight, and volume.
We ship to many countries and regions worldwide, including major markets in North America, Europe, Asia, Oceania, the Middle East, South America, and Africa.
If shipping to your destination is not available at checkout, please contact us at info@primeledmodules.com. We can check available logistics options and provide a shipping quotation.
Most orders are fulfilled from our supply and fulfillment facilities in China. The actual fulfillment location may vary depending on product availability, inventory allocation, and order requirements.
Orders containing multiple products may occasionally be shipped in separate packages or shipments.
PrimeLEDModules does not apply a general free-shipping policy. Shipping charges are calculated based on factors including:
Where available, shipping charges will be calculated at checkout. For larger wholesale, project, or freight orders, shipping costs may be quoted separately.
Depending on the destination and order size, available shipping methods may include:
For small and medium-sized shipments, international express delivery is commonly used. Larger-volume orders may be more economical by air freight or sea freight.
Most standard in-stock orders are normally processed within 1–3 business days after payment and order confirmation.
Customized, made-to-order, large-volume, or temporarily out-of-stock products may require additional preparation or production time.
Where applicable, estimated lead time may be stated on the product page, quotation, proforma invoice, order confirmation, or communicated separately.
Estimated delivery times depend on the destination, shipping method, customs clearance, and carrier service.
Typical estimates may include:
Delivery times are estimates only and are not guaranteed unless specifically agreed in writing.
Where tracking is available, tracking information will normally be provided after the shipment has been dispatched.
Tracking updates may take some time to appear after the package has been transferred to the carrier.
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, clearance fees, or other charges imposed by the destination country or local authorities.
Unless specifically stated otherwise at checkout or agreed in writing, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
Customers are responsible for providing a complete and accurate shipping address, recipient name, phone number, and other information required for successful delivery.
If you discover an error in your shipping information, please contact us as soon as possible. Once the shipment has been dispatched, we may not be able to change the delivery address.
Additional shipping, return, redelivery, or storage costs caused by incorrect or incomplete shipping information may be the customer's responsibility.
If your shipment appears to be lost, significantly delayed, or arrives with visible shipping damage, please contact us as soon as possible at info@primeledmodules.com.
Please retain the original packaging and provide order details, tracking information, photographs, or videos where appropriate so that we can assist with the carrier investigation or claim.
Delivery may be affected by customs inspections, carrier disruptions, severe weather, holidays, transportation restrictions, regulatory requirements, or other circumstances outside our reasonable control.
Wholesale, large-volume, customized, or project orders may use separately agreed logistics arrangements.
These may include shipping method, freight cost, delivery schedule, destination port, customs responsibilities, insurance, and applicable Incoterms.
Where separate shipping terms are stated in a quotation, proforma invoice, purchase order, contract, or other written agreement, those terms will take precedence over this general Shipping Policy.
Return eligibility, return shipping responsibilities, refunds, exchanges, damaged products, and defective products are governed by our Refund & Return Policy.
Most eligible products may be returned within 60 days after delivery, subject to the conditions and exclusions stated in that policy.
If you have questions about shipping, freight, customs, or logistics arrangements, please contact us:
PrimeLEDModules
Operating Entity: Shenzhen Huake Light Electronics Co., Ltd.
Email: info@primeledmodules.com
Phone: +86-150-7315-3631
Address:
1#, Chaxi Sanwei Industrial Zone, Gushu, Xixiang,
Bao'an District, Shenzhen, Guangdong, China 518126