At PrimeLEDModules.com, we are dedicated to delivering high-quality products to our customers. To ensure that your shopping experience is smooth and worry-free, we invite you to review our return and exchange policy below if you are not completely satisfied with the items you received.
Return Process
For all return and exchange requests, it is essential to first contact the PrimeLEDModules Service Center via email. Please download the issue template form and briefly describe the product quality issue. Additionally, we kindly ask you to provide 3-5 photos to help illustrate the problem. Send your email to: info@primeledmodules.com. Our customer service team will assist you in completing the return or exchange request.
Return and Exchange Conditions
1. Product Completeness: Please ensure that all returning LED MODULES and their accompanying accessories are complete, including cables, service tools, and the product barcode, as well as both internal and external packaging materials. For any missing accessories, a material loss fee of 5% of your original order amount will be charged, which will be deducted from your refund total.
2. Wrongly Dispatched Orders: If you receive an order that has been dispatched incorrectly, please return the package to us. Once we receive the returned item, we will not only refund the shipping cost but also send you the correct model at no additional charge. We want to ensure you have the right product as quickly as possible, allowing you to enjoy your purchase without any hassle.
3. Customer-Initiated Returns: In cases where an item was ordered incorrectly by the customer, the return shipping cost will be the customer's responsibility. We understand that mistakes happen! Once we receive the returned item in its original condition, we will process your refund for the product. To help streamline the return process, please ensure the item is securely packaged.
4. Shipping Costs: We do not refund the shipping costs that were paid on the original order. Additionally, we do not accept any return or exchange packages for which international shipping charges are billed to us.
5. Buyer Responsibilities: For returns and exchanges not caused by seller error, the return shipping costs and any applicable duties or taxes will be the responsibility of the buyer. We recommend that customers carefully read the product descriptions before making a purchase. If you have any uncertainties about the product's performance, please consult with our sales representatives. Additionally, we suggest purchasing a small quantity of samples first to test and ensure they meet the requirements of your LED SCREEN DISPLAY PROJECT before committing to larger orders.
6. Customized Products: For specially customized LED display products, such as specified LED lamps, IC component, customized PCB board ODM orders, as well as included additional production processes (e.g., GOB, COB, nano-coating), or special waterproof potting, the aforementioned return and exchange conditions do not apply.